Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are processed in 1–3 business days. Delivery to the US usually takes 5–12 business days after that. See our Shipping Policy for other countries.
Is shipping free?
Yes — standard shipping is free on all US orders.
Will I get a tracking number?
Yes. We email your tracking number as soon as your order ships. It can take 2–4 business days for tracking to update.
Will my order arrive before Christmas?
For US delivery before Christmas, we recommend ordering by December 10. Contact us if you have a specific deadline.
Where do you ship from?
Our products ship directly from our trusted fulfillment partners, which helps us keep prices fair.
Returns & Refunds
Can I return my order?
Yes, within 30 days of delivery, as long as the item is unused and in its original packaging. Email us first and we will send you instructions. Full details are in our Refund Policy.
My item arrived damaged. What now?
We are sorry! Email us within 7 days with your order number and a photo, and we will send a free replacement or a full refund.
Can I cancel my order?
Yes, free of charge within 12 hours of ordering. Just email us.
Payments
Which payment methods do you accept?
All major credit and debit cards, plus Apple Pay, Google Pay and Shop Pay where available.
Is checkout secure?
Yes. Checkout is handled by Shopify and your card details are never stored by us.
Still have a question?
Email us at anton.kovenko@yahoo.com — we reply within 1–2 business days.